Original Post: The Poor State of Security Tools
The author expresses frustration over the poor quality of many security tools available today, citing personal experiences as evidence. They describe being unable to use their work laptop at an airport due to security software issues and being disappointed with an outdated tool that hasn’t kept up with modern standards despite charging high prices. The vendor’s attempt to update this tool has only made it worse, compounded by poor customer support.
The author also criticizes how some vendors use marketing to make ineffective tools appear valuable, mentioning a well-known tool that failed to detect a basic SQL Injection. Additionally, the issue of companies not properly assessing tools before purchase is highlighted, allowing vendors to continue offering subpar products with mediocre customer service.
To improve the situation, the author suggests rigorously testing tools before buying, holding vendors accountable, and rejecting weak responses. They also express disdain for aggressive sales tactics like cold calling, preferring to seek solutions for specific problems proactively.
In conclusion, the author believes the industry needs significant improvement in security tools and practices, urging the elimination of inferior products so effective solutions can prevail and improve users’ experiences.
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